faq

frequently asked questions

HOW DOES IT WORK?

When you first enroll, you are asked to select your desired start date and preferred weekly lesson time. An instructor will contact you within 48 business hours to confirm your lesson time and answer any questions you have beforehand.

Each week before your scheduled appointment time, your instructor will send you an e-mail with a link to the classroom.

Any worksheets that you need will be emailed to you to print or work from virtually.

Once a book is selected (typically after a few lessons so the instructor can determine what would be the best fit for your learning style and experience) they will let you know which book to order and where you can find it (i.e. Amazon or another website)

WHAT KIND OF EQUIPMENT DO I NEED?

You will need a camera - most of our students use a laptop or a smartphone. You do not need any special app or computer software. Our video calls are done via secure classrooms in Zoom.

You MUST have your instrument already. If you need help finding an intstrument to purchase, please message us on Facebook and we can direct you.

ARE THE VIDEO CALLS SECURE?

Yes! The only way to enter the call is by having the unique meeting ID and password. The instructor will manually approve your request to enter the classroom. The link with the unique meeting ID and password will be e-mailed to you shortly before your lesson time each week.

OTHER QUESTIONS

Have other questions before you get started? Fill out the contact form and we will get back to you within 48 business hours. For a more immediate response, message us on Facebook!